When should I expect my deposit?
You should expect your deposit 2-3 business days after batching. You can request a faster funding time by emailing [email protected] and sending in 3 months of previous processing statements.
How do I batch out on my PaxA80?
To manually batch out you will need to go to the TSYS app > FUNC tab on the top right > Batch > Operator password (today's date Ex: 01022023) > Batch close
How do I access my statements?
You will need to have your merchant account set up if you don’t already. Please reach out to [email protected] or the support number 800.720.3323, option 3.
How do I cancel my account?
You would need to call support 800.720.3323, option 3, and we will walk you through that process.
How do I change my bank information?
To change your bank, you will need to fill out a form, a verification link, and send in some required documents. You can receive this form and link by reaching out to [email protected].
How do I change my business name?
To change your business name you will need to fill out a DBA name change form and a verification link. To receive this form and link, please reach out to [email protected].
Why was I charged $79.95 in February?
This is the annual PCI Compliance fee, this is charged once a year to keep you PCI Compliant.
How do I change my business address?
To change your business address you will need to fill out a DBA name change form and a verification link. To receive this form and link, please reach out to [email protected].
How do I connect the wifi on my PaxA80?
You will go to the settings app > password is Pax9876@@ > scroll down to internet connection > make sure you have Ethernet turned off if you are connecting to wifi > select your wifi network.
How do I connect the Ethernet on my PaxA80?
You will go to the settings app > password is Pax9876@@ > scroll down to internet connection > make sure you have Wifi turned off if you are connecting to Ethernet > Make sure Ethernet cord is plugged in properly.
How do I void an ACH transaction?
This transaction can only be voided within a few hours of running this transaction, To void you will click into the transaction and hit 'VOID'. If you do not see this option, too much time has passed, and you will need to run a refund.
How do I run a refund on my PaxA80?
To run a refund you will need to go to the TSYS app > Click the return button > type in the amount and the card information.
Why did risk send me an email?
You will need to respond to their email to get further information, if they requested documents please provide those documents. They typically respond within 24-48 hours Monday-Friday.
My customer said they got charged twice.
Call the support team at: 800.720.3323 and they can double check that transaction for you.
Can I set up another account?
To apply for another account please sign up online at https://msp.nationalprocessing.com/register/
Why haven’t my funds been released yet?
If you have been in contact with risk about your funds on hold, please reach out to them with questions on this case. If you have not been in contact with them please send an email to [email protected]. They typically respond within 24-48 hours Monday-Friday.
We need to change the contact information on file
To change the contact information on file, you will need to fill out a form and a verification link. To receive this form and link, please reach out to [email protected].
Can I change my batch time?
Yes. To change your batch time you will need to reach out to [email protected] or by phone: 800.846.4472.
How can I view my statements?
You will need to have your merchant account set up if you don’t already. Please reach out to [email protected] or by phone: 800.720.3323, option 3.
I can’t login to mReports.
If your account is locked you will need to reach out to the support team at: 800.720.3323, option 3. If you are trying to login with a browser, you need to click on the link that was sent to you when your account was set up. If you no longer have this link, call the support team and they can send you a new link.
What is the cancellation fee?
No cancellation fees!
Am I under contract?
Yes but you can cancel at any time. It is a month to month agreement.
Can you send me my monthly statements?
To have access to your statements, please reach out to support directly and they will help you get set up if you don’t already have access.
Why won’t my batch close?
To have more troubleshooting on what is going on with your terminal please reach out to support at: [email protected] or by phone: 800.720.3323, option 3.
What are these fees?
To go over your statement with a representative please reach out to support by email or phone: [email protected] or 800.720.3323, option 3.