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FAQs for Equipment
FAQs for Equipment

Frequently asked questions about equipment, starting services, and POS.

Emily Bowen avatar
Written by Emily Bowen
Updated over a week ago

I want to place a new equipment order.

Please click on this link to schedule an order call: https://calendly.com/np-customer-success/

I am having a gateway issue.

Please click on this link to schedule a call with one of our agents for further assistance:

I need a new gateway set up.

Please click on this link to schedule a new gateway set up: https://calendly.com/np-customer-success/

I need equipment / gateway training.

Please click on this link to schedule a training. https://calendly.com/np-customer-success/

Can I get a return label?

Yes, please send us an email at: [email protected] to request a return label, and we will send one right over!

Do you work with ERC?

Yes.

Can you reset my gateway password?

Yes. You can click on the gateway login and click the forgot password link, it will then send you an email with the new password link.

Can I get my login credentials?

Yes, please send us an email at: [email protected], and we will send you a reset password link for your gateway.

Do you integrate with ____?

We integrate with:

Point of Sale Systems

Aldelo

Bevo/Linga POS

Foodtec

Gilbarco Passport

Korona

Lightspeed

Lavu

Micros

NCR Aloha

NCR Radiant Pump System

Shopkeep (By Lightspeed)

SpotOn (Retail/Restaraunt)

SpotOn (Websites)

Talech

TouchBistro

Vend (by Lightspeed)

Verifone Ruby Commander

Website / Ecommerce

BigCommerce

Ecwid

Etsy/Ebay/Amazon/Facebook

Magento

Netsuite

Shopify

SquareSpace

Weebly

WIX

Wordpress (Woocommerce)

Accounting Tools

Freshbooks

Quickbooks Desktop

Quickbooks Online

Xero

Other

Cayan Gateway

Custom Developed

Cybersource Gateway

PCR Educator

Sales Force

Zendesk

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