These instructions are to download a Verifone VX50 and VX520CLS terminal that is boarded through paysafe. These instructions will work regardless of the back end processor provided the VX520 has the correct encryption.
Need to do a partial download instead? Check out our "Verifone VX520 - PaySafe - Partial Download - IP" instructions.
Is this a Dial Up Terminal?
Before starting these instructions, make sure the customer is using an ethernet cable, and that it is plugged into the proper ETH port on the bottom of the machine.
Often times customers using dial up also have the internet in an office of the business and can perform the download there. If you are performing an IP download for a Dial up phone the steps are the same, except Part 3 needs to be done after you have moved the terminal to its original location and plugged it into the phone line.
Have you batched out?
Full downloads will delete the batch on the terminal. If possible, settle the batch. If not, you will need to get a list of transactions from the merchant, and get the full card numbers from Paysafe, and deliver these to the merchant. Getting full card numbers may take 2-3 days.
Part 1: Opening Download Menu
Screen | Instructions |
Any Screen | Press F2 and F4 at the same time. |
TERMINAL MGR ENTRY Please Enter Manage Password _ _ _ _ _ _ _ _ _ _ | Password: 1, alpha, alpha, 6, 6, 8, 3, 1 |
VERIX TERMINAL MGR | Press 2 for Download. |
VERIX TERMINAL MGR | Press Enter (Green Button) |
VERIX TERMINAL MGR | Password: 1, alpha, alpha, 6, 6, 8, 3, 1 |
1> Single App 2> Multi App | Press 2 for Multi App |
1> Full Download 2> Partial Download | Press 1 for Full Download |
The next screen may be different depending on if it is already downloaded or not. However the steps we must take are very similar. | We want to select options for Yes and/or Continue until it shows the screen on the next page "VTM DOWNLOAD MGR G1" |
VTM DOWNLOAD MGR G1 | Press the far left purple Key with the bold " ↓ " |
VTM DOWNLOAD MGR G1 | Press 3 for TCPIP. |
Part 2: Download Parameters
Screen | Instructions |
Please select | Select Download with Enter (Green Key) |
Comm Service | Select Ethernet with Arrows and Enter (Green Key) |
Please select | Select Download with Enter (Green Key) |
Download | Select IP Address with Enter (Green Key) |
Please select *A rectangle will be here* | Enter 012.131.147.47 (You do not need to enter the dots, they will auto fill as they type) |
Download |
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Download |
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Download |
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Download |
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Download | Press far right purple key to Edit, then enter the Terminal ID/Download ID. |
Download | If the Value is not "*MA", Press far right purple key to Edit, then enter "*MA". |
Download * * * - - - - - - - | Wait for the loading bar to complete. The terminal will then reboot itself. |
Part 3: Authentication and Testing
Screen | Instructions |
DATE TIME SOFTPAY-TSYS | Press F3 for Softpay-Tsys |
Authentication | Enter: MCPS1234 |
Authentication | Enter the zip code of the DBA/Physical Address. |
DATE TIME | Test a sale with the test cards we have available in the office. |