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Decreasing chargebacks
Decreasing chargebacks

This article gives six helpful tips to decrease chargebacks.

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Written by Angela Carmack
Updated over a week ago

To decrease and better manage chargebacks, we recommend the following:

  1. Review all your descriptors for accuracy. Inaccurate descriptors are the number one cause of chargebacks.

  2. Keep your contracts and terms and conditions up to date. This includes having simple and clear policies for returns and refunds.

  3. Review your receipts and make sure you have the correct customer service number listed.

  4. Consider using an address verification service (AVS) for online purchases to prevent order mistakes that could lead to chargebacks.

  5. Make it easy for your customers to get in contact with you to discuss any potential issues. Many chargebacks can be prevented by working directly with the customer.

  6. To stay on top of chargebacks, we recommend logging into National Processing’s Chargeback Portal once a week.

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